Terms of Service
Last Updated: August 2026 • Governs access to WhatZAI Cloud Software, AI Agent Orchestration, and WhatsApp API Services.
Acceptance of Terms
By registering for, accessing, or using WhatZAI (accessible via whatzai.in or any associated APIs), you agree to be bound by these Terms of Service. If you are entering into this agreement on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity.
Platform Scope & AI Agent Services
WhatZAI provides autonomous AI Sales Agents, RAG-indexed private Knowledge Bases, Meta-approved Bulk Campaign Broadcasts, Omnichannel Web Chat Widgets, CRM connectors, and Commercial ROI analytics. WhatZAI acts as an enterprise software layer connecting to your Meta WhatsApp Cloud API account.
Acceptable Use & Anti-Spam Policy
You agree strictly to comply with Meta's Official WhatsApp Business and Commerce Messaging Policies. Specifically, you agree NOT to:
- Send unsolicited marketing messages (Spam) to end-users who have not explicitly opted in.
- Transmit illegal goods, deceptive schemes, financial scams, or harmful/malicious code.
- Attempt to reverse-engineer, exploit, or bypass platform quota limits and tenant boundary safeguards.
Proprietary Knowledge & Intellectual Property
You retain 100% full legal ownership of all proprietary data, documents, catalogs, pricing sheets, and customer lists uploaded into your WhatZAI workspace. WhatZAI retains all intellectual property rights to its proprietary algorithms, vector indexing architectures, and dashboard interfaces.
AI Service Nature, Probabilistic Output & Human Supervision
The Customer expressly acknowledges that WhatZAI utilizes generative artificial intelligence, large language models (LLMs), and automated retrieval-augmented generation (RAG) technologies to assist in customer communications. While WhatZAI is engineered to ground responses strictly within the Customer's uploaded business documents, price catalogs, and Knowledge Base files, artificial intelligence outputs are inherently probabilistic and may occasionally generate incomplete, imprecise, or unexpected statements.
Enterprise Operational Guidelines & Commercial Responsibilities:
- Customer Data Verification: The Customer is solely responsible for ensuring the accuracy, timeliness, and completeness of all pricing sheets, PDF brochures, product specs, and business facts provided to the AI.
- Human Supervision on High-Value Deals: The Customer agrees to configure human handoff thresholds and utilize WhatZAI's Live Shared Inbox to review, verify, and finalize high-value quotations, contracts, or legally binding commercial transactions.
- Limitation of Transactional Liability: WhatZAI, its founders, and affiliates disclaim all liability for commercial misinterpretations, unauthorized pricing concessions, missed opportunities, or customer disputes arising from automated AI agent messages. The final authority and verification for commercial commitments rests strictly with the Customer.
Subscriptions, Billing & Quotas
WhatZAI offers tiered subscription plans (Starter, Growth, Scale, Enterprise). Subscriptions are billed in advance according to the agreed billing cycle. Meta WhatsApp conversation charges incurred on your Meta Cloud API account are settled directly with Meta.
Service Availability & Upstream APIs
WhatZAI commits to a 99.9% uptime SLA on our core platform infrastructure. However, our services integrate with upstream third-party platforms (including Meta WhatsApp Cloud API, AI inference providers, and e-commerce APIs). WhatZAI is not liable for temporary service interruptions caused by upstream third-party outages.
Termination & Account Cancellation
You may cancel your subscription at any time via your billing dashboard. Upon account closure, you may request an export or permanent purge of all your workspace knowledge bases, customer profiles, and message ledgers.
Contact Information
If you have questions regarding these Terms of Service or enterprise agreements, please contact: